Unmatched flexibility, experience and
commitment.
Our story begins in 1997, when ATEL was born as a telecommunications provider, bringing land lines to families in rural areas of Guatemala. We’ve evolved alongside the industry, adapting to technological changes and market needs.
Today, we are a contact center built on a strong foundation of telecommunications and technology, thanks to our origins. This allows us to offer innovative solutions and exceptional service, backed by decades of experience and commitment to our clients.
It expanded into mobile technology, with a focus on connecting rural areas with the USA.
Because we are proud of our origin: San Marcos, Guatemala.
The latitude of SAN MARCOS in the GMS (Degrees, Minutes and Seconds) coordinate system:
14°57’50” N 91°47’39.98″ W
With several offices in Guatemala, we have a global reach, being able to serve clients in different parts of the world. The advantage of our location:
To offer excellence, customization and flexibility to our clients.
Our boutique service offers a personalized and dedicated service model, enabling seamless adaptation to unpredictable fluctuations in demand volume, adapting to short term projects or starting small.
We incorporate artificial intelligence tools, bots and virtual agents to optimize your processes and improve efficiency of your operations, while preserving human touch.
Thanks to our location and our solid leadership development strategies, we have below industry average attrition rates. This translates into loyal agents that deeply understand your customers’ needs.
We contribute to the development of entire communities in second tier cities, becoming strategic allies for clients committed to social responsibility.
We are strategically located in Guatemala City and second-tier cities, allowing us to offer high-quality services at competitive costs. Our location facilitates the agile hiring of qualified talent, ensuring low staff turnover and a team committed to service excellence. By combining the right infrastructure with access to reliable human resources, we ensure efficient solutions focused on gaining efficiencies for your business.
With more than 150 agents, we are constantly expanding; always looking for new talent to help us become better. We are recognized as a contact center that provides opportunity for professional and personal growth.
Rigorous staff selection process that guarantees the quality and compatibility of candidates.
Personalized training from the beginning, shortening the learning curve to achieve goals quickly.
Lower than industry average attrition.
Si desea más información de nuestros servicios y de los beneficios que puede obtener para el crecimiento de su empresa, no dude en contactarnos.
