ARTIFICIAL INTELLIGENCE IN GUATEMALA
Artificial Intelligence: Transforming BPO in Guatemala Although AI may seem like a modern innovation, its
7 February, 2025
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Every interaction with a customer builds trust, we naturally approach your customers with confidence, empathy and commitment to service.
We exceed the expectations of our business partners, anticipating their growth needs.
Engaged agents that provide superior customer experiences.
Our unique model allows efficient operation in the face of fluctuating daily, weekly or seasonal demand. We quickly adapt our strategies to meet client’s needs. Thanks to our experience and systems, new client onboarding is completed in just a few weeks.
Our agents are naturally service-oriented, and we foster employee loyalty, making them experts at serving your customers.
Our management team offers strategic solutions and is committed to generating initiatives that exceed expectations, with the common purpose of growing your business.
Our defining trait is delivering highly personalized service.
We offer dedicated teams from management to operations and tailor systems, QA, reporting, etc to your specific needs.
Your business won’t be just another client to a giant; we will be strategic partners, fully committed to your growth and to delivering exceptional service to your customers.
The average time to start operations with a client is a few weeks. We simplify the processes so that you can delegate the tasks you entrust to us as quickly as possible.
We offer a wide range of services and solutions, including customer service, technical support, debt collection and automation projects. Collaboration tailored to your short- or long-term needs.
Strategic solutions, insight generation, real-time reporting, AI tools and quality assurance are some of the ways we walk alongside our clients towards success.
Our boutique service offers a personalized and dedicated service model, enabling seamless adaptation to unpredictable fluctuations in demand volume, adapting to short term projects or starting small.
We incorporate artificial intelligence tools, bots and virtual agents to optimize your processes and improve efficiency of your operations, while preserving human touch.
Thanks to our location and our solid leadership development strategies, we have below industry average attrition rates. This translates into loyal agents that deeply understand your customers’ needs.
We contribute to the development of entire communities in second tier cities, becoming strategic allies for clients committed to social responsibility.
Here are some case studies that demonstrate a commitment that delivers results beyond expectations.
Through our strategic approach, we identified growth opportunities to boost our US client’s sales.
We demonstrate our ability to adapt to our client’s highly variable weekend demand.
We provide personalized support for a client with specific temporary analysis needs.
This is what we hear when we ask our existing clients.
Artificial Intelligence: Transforming BPO in Guatemala Although AI may seem like a modern innovation, its
Guatemala: A Premier Destination for Nearshoring In recent years, Guatemala has emerged as a prime
Expanding Job Opportunities in San Marcos: A Path to Sustainable Growth In Guatemala’s rural areas,
Si desea más información de nuestros servicios y de los beneficios que puede obtener para el crecimiento de su empresa, no dude en contactarnos.
Through our data collection and in-depth analysis, we identified opportunities to boost growth of our US fast food client sales.
We detected the opportunity to cater to big ticket clients and hence the catering unit was created. This unit became an official division of their company, currently representing 5% of total sales.
Furthermore, we remained committed to long-term success. When sales growth stagnated in the post-pandemic era, we persisted in driving the division’s growth. We launched a short-term outbound calling program to target potential catering clients, reinforced by a robust sales training program for our agents. This effort ensured that the division not only remained relevant, but also continued to grow, reflecting our focus on generating long term results.
This example showcases our ability to adapt and serve customers with highly variable weekly demand fluctuations— a task that few contact centers can successfully take on.
Our client’s traffic increases dramatically during specific time slots on weekends. The increase is high, at certain periods, it can be up to seven times higher than the week-day base. This type of demand requires not only flexibility, but also an advanced level of planning, coordination and execution.
At 14Degrees, we don’t just take on these challenges, we turn them into opportunities to excel. Our experience, systems and solution-focus enable us to respond in an agile and efficient manner, ensuring that end customers receive the best service, even in the most pressured times. On weekends, we scale our team to more than six times the weekday headcount while keeping KPIs on target, ensuring top-tier service from the management level up.
No other contact center on the market has the capacity, technology and human talent to respond to this level of demand. We are leaders in offering customized solutions for this type of clients, because at 14Degrees, flexibility is our essence.
With this case, we demonstrate our personalized support approach for a client with specific temporal analysis needs.
When our client began to expand its operations in the United States, we supported it with a detailed analysis of the service level in each new location.
Over a pre-arranged three-month period, we submitted location-specific reports assessing customer service performance at each location. These reports not only measured the level of service provided, but also identified areas for improvement. Using this analysis, we worked together to correct flaws and raise service quality to meet established standards, achieving excellent customer service results in a shorter time.
This case shows how our strategic solutions not only adapt to the client’s needs, but also directly contribute to their success and sustainable growth.